{"id":14,"date":"2024-11-13T10:26:07","date_gmt":"2024-11-13T10:26:07","guid":{"rendered":"https:\/\/dorabd.com\/?page_id=14"},"modified":"2025-11-04T13:48:23","modified_gmt":"2025-11-04T07:48:23","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/shop.dorabd.com\/bn\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"
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Returns & Refunds<\/h5>\n\n\n\n

At \u09a1\u09cb\u09b0\u09be<\/b>, we are committed to ensuring your satisfaction with all our products. If you receive a damaged, defective, or incorrect item, we will promptly send you a replacement or issue a full refund within 7-10 working days. You will not be charged any additional shipping fees for the replacement of such shipments. Please refer to our Cancellation & Return Policy for additional details.<\/p>\n\n\n\n

RETURN & REFUND POLICY<\/h6>\n\n\n\n
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  • If you receive a damaged, defective, or incorrect product, please return it to DORA, and we\u2019ll arrange for a replacement provided it meets the following conditions:<\/li>\n\n\n\n
  • 1. If a defect (damaged\/defective\/wrong product) is found after opening the package, please inform our Customer Care Department (via email at dorabd35@gmail.com<\/b>) as soon as possible along with photo or video proof.<\/li>\n\n\n\n
  • 2. Our Customer Care Department, upon consultation with management, will arrange for a replacement or payment adjustment. Complaints will be valid for up to 3 days from the date of receipt.<\/li>\n\n\n\n
  • 3. Used\/swatched, liquid, or semi-liquid products are not eligible for exchange or refund.<\/li>\n\n\n\n
  • 4. Products cannot be exchanged or returned if the buyer changes their mind or dislikes aspects like smell, texture, color, or design.<\/li>\n\n\n\n
  • 5. The Return Policy will not apply if the product seal is broken or if the product does not suit the user.<\/li>\n\n\n\n
  • 6. If you mistakenly order the wrong product, we may allow an exchange upon payment of return and resending costs. This special exchange depends on product type and management discretion.<\/li>\n\n\n\n
  • 7. The original invoice, DORA packaging, and product packaging (where applicable) must be returned along with the product.<\/li>\n<\/ul>\n\n\n\n
    How to Return Your Product and Costs Involved<\/h6>\n\n\n\n
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    • Our Customer Service will arrange for pick-up of the product from your address, free of charge (*Conditions applied). If you live outside Dhaka, please return the product via Sundarban Courier Service. If your return claim is validated, we will reimburse your courier fee.<\/li>\n\n\n\n
    • If the return claim is invalid, the same product will be sent back to you, and you will bear the return and resending expenses.<\/li>\n\n\n\n
    • For further support, please contact us at dorabd35@gmail.com<\/b>.<\/li>\n<\/ul>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

      Returns & Refunds At DORA, we are committed to ensuring your satisfaction with all our products. If you receive a damaged, defective, or incorrect item, we will promptly send you a replacement or issue a full refund within 7-10 working days. You will not be charged any additional shipping fees for the replacement of such […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_frontis_meta_header_display":false,"_frontis_meta_footer_display":false,"_frontis_meta_site_title_display":false,"_frontis_meta_sticky_header":false,"_frontis_meta_transparent_header":false,"_frontis_meta_lazy_load":false,"_frontis_meta_transparent_bg_color":"","_frontis_meta_sticky_bg_color":"","footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"acf":[],"fb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false},"fb_author_info":{"name":"admin","avatar":"https:\/\/secure.gravatar.com\/avatar\/73b0ce2c532b723dd36b7c15d04cc6a5b63f3c55f8492d943a2e73624959c3c5?s=96&d=mm&r=g","bio":"","archive_url":"https:\/\/shop.dorabd.com\/bn\/author\/admin\/","email":"admin@dorabd.com","latest_post_date":"28 Dec 2024"},"fb_category_info":[],"fb_post_tag_info":[],"fb_post_excerpt":"Returns & Refunds At DORA, we are committed to ensuring your satisfaction with all our products. If you receive a damaged, defective, or incorrect item, we will promptly send you a replacement or issue a full refund within 7-10 working days. You will not be charged any additional shipping fees for the replacement of such…","_links":{"self":[{"href":"https:\/\/shop.dorabd.com\/bn\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shop.dorabd.com\/bn\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop.dorabd.com\/bn\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shop.dorabd.com\/bn\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.dorabd.com\/bn\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":3,"href":"https:\/\/shop.dorabd.com\/bn\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":51100,"href":"https:\/\/shop.dorabd.com\/bn\/wp-json\/wp\/v2\/pages\/14\/revisions\/51100"}],"wp:attachment":[{"href":"https:\/\/shop.dorabd.com\/bn\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}